Senior Executive & Visionary / Profit Center Optimization & Customer Engagement
Cosmo brings more than 25 years’ experience as a learning & development executive, communications specialist, customer experience expert, international presenter, skilled writer and dynamic training facilitator. His expertise includes curricula and presentation design, training creation & delivery, communication design & implementation, profit center development, customer interaction improvement, script and copy writing, staff assessment & evaluation, individual skill set coaching, executive mentoring and Six Sigma. His prowess and passion behind the podium as a speaker and presenter are rivaled only by his professionalism behind the scenes as a consultant and project manager. He has a Masters in Communication, a Bachelors in English, and was once called the “Gregarious Grammarian” by a colleague. He is a firm believer that anything worth saying is worth saying correctly… and the rules of grammar are called rules for a reason.His expertise, training and guidance have helped clients improve productivity, increase sales, motivate employees, retain customers, and positively impact the bottom line by creating superior customer engagement. Opus Artificem Probat.