Is Customer Service Dead… Or Does It Just Stink?

All my fitness industry colleagues are invited to join me at the Club Industry Show 2018 in Chicago from Oct 24-26, 2018. The show offers numerous interesting and informative workshops and seminars for club owners, managers and department heads… and an expansive expo featuring wall-to-wall booths with a little of everything. It is with great pleasure that I will be presenting the following seminar on Thu., Oct 25, at 4:30pm in Blvd C:

Is Customer Service Dead… Or Does It Just Stink? The digital age, competitive landscape and tech-savvy consumer have forced health clubs to reevaluate customer service. Service must be more than a directive… it must be a culture, fully embraced by everyone from Owner to Janitor. As business models evolve, the natural assumption is that customer service is parallel to services offered, but that’s not true! The biggest challenge is that while more than 75% of fitness businesses believe they provide stellar customer service… more than 80% of those businesses’ consumers believe they don’t. This seminar will ensure your efforts exceed customer expectations. Make your members happy!

Come talk to me after the presentation if you would like to discuss how Synergy Cubed might be able to help your facility. If you would like to arrange a face-to-face meeting during the conference, email me at cwollan@synergycubed.com.

The seminar is open to all paid conference attendees. Non-attendees may purchase sessions a la carte at clubindustryshow.com. See you there.
Cosmo